How do I know which product is right for my dog?
Start with what triggers your dog's stress. For storms, fireworks, or travel, the Weighted Calming Vest is our most requested starting point. For everyday stress or mealtime anxiety, the Snuffle Foraging Mat and Calming Hemp Chews are great first steps. For separation anxiety or new-home stress, the Pheromone Diffuser Kit and Heartbeat Comfort Companion work well together. Still not sure? Contact us and we will help you choose.
How long does it take for the calming products to work?
The Weighted Calming Vest and Heartbeat Comfort Companion often show visible effects within 15-30 minutes of first use. The Calming Hemp Chews are best given 30-60 minutes before a known stressful event. The Pheromone Diffuser Kit and Calming Collar need 24-48 hours of continuous use to reach full effect, since they work gradually in the background.
Are these products safe for all dog breeds and sizes?
Most of our products are available in multiple sizes to fit toy breeds through large breeds. Check the size guide on each product page before ordering. The Calming Hemp Chews should always be introduced gradually, and we recommend checking with your vet before starting any new supplement, especially if your dog is on other medication.
What is your shipping timeframe?
Orders are processed within 1-3 business days. Delivery times vary by location and are shown at checkout. You will receive a tracking number by email once your order ships.
What is your return policy?
We want you and your dog to be happy with your purchase. See our full Return and Refund Policy for details on eligibility and how to start a return.
Can I use more than one Serenity product at the same time?
Yes. Many of our products are designed to work together, for example the vest for immediate situational comfort and the diffuser for ongoing background calm. If you are unsure how to combine products, reach out and we will suggest a routine for your dog's specific triggers.
Do you offer a subscription for the Calming Hemp Chews?
We are working on subscribe-and-save options for consumable products. In the meantime, most customers order a 2-3 month supply at once to avoid running out during stressful seasons.
Still have a question?
Contact us anytime and we will get back to you within 24 hours.